Welcome to our FAQ page! We’ve put together answers to some of the most common questions we receive to help you find the information you need—quickly and easily.
Whether you’re curious about our services, need help to understand the management of your property, or just want to learn more, you’re in the right place. If you don’t see your question here, feel free to contact us directly—we’re happy to help!
What does the Property Manager do for me?
We take the stress out of managing the day to day operations of your rental property or Condominium Corporation. The Property Team, works alongside our accounting team who operate under the leadership of our Chief Financial Officer. This type of strategy allows for the property managers to focus on managing the property while leaving the accounting to the professionals.
Does Kodiak manage properties throughout all of Saskatchewan?
YES! Kodiak manages properties in major cities and small towns and our team is always ready to take on a new community.
Does Kodiak handle property maintenance?
The Kodiak team includes a group of skilled maintenance technicians who are available for general property repairs. They will also attend to after hours emergencies when necessary. Any items that cannot be handled by our in-house maintenance team will be forwarded to one of our preferred vendors. Kodiak offers property maintenance on a contract basis or as general handy-man services at an hourly rate.
What is the best way to communicate with my property manager?
Kodiak aims to return to any requests/calls within 24 hours during business hours. Whether by email, through our website or direct calls to reception, you will be able to reach a team member any time.
How do you charge for management and maintenance services?
Kodiak will invoice monthly for PM services to be paid via automatic payment. Additional administrative costs (fee increases or mail-outs) are invoiced and paid by cheque once approved. For repair services completed by the Kodiak maintenance team an invoice will be generated upon completion of the work-order.
How would Kodiak maintain records, including software and data back up?
Kodiak uses a web-based program called Buildium to facilitate day-to-day operations. All electronic files are stored on a secure server offsite protected by encryption from fire/ water/ theft. All hard copies of invoices/ expenses pertaining to your property are stored at the Kodiak office.
How do I pay my condo fees?
Condo fees are collected by completing a pre-authorized debit (PAD) agreement for electronic withdrawal or simply by dropping off a check or paying exact cash at our office.
Do I need insurance for my property/unit?
Yes! Condominium owners have to have their own insurance to cover their contents, any betterments and improvements to the unit as well as have coverage for the master policy deductible of the Corporation.
Residential property owners should always have insurance for all major perils as recommended by an
insurance broker. It’s important to ensure any tenant living in your unit also holds their own insurance for their contents.
When should I expect to receive my rental income for the month?
The Kodiak accounting team will work with the residential property manager to process your monthly statement. Kodiak will retain its expenses for management fees, and any 3rd party vendor deductions for repairs and disburse the balance of the funds to the owner via pre-authorized payments on or before the fifteenth (15th) day after receipt of rent from the tenant. If rental payment is collected after the 15th then the balance will be remitted the following month.
If I want to make changes to my unit, do I need to contact the manager?
It is always best to check in with the property manager before completing any repairs or renovations to the unit. Condominiums have strict bylaws which govern the responsibility of both the unit owner and the Corporation when it comes to renovations.
Renovations in a residential unit may conflict with marketing and leasing actions being taken by your property manager. Always keep your manager informed if you plan to renovate your property so proper steps can be taken to delay tenant procurement or marketing.
What is the application process to rent a unit?
Upon completion of a rental application, potential tenants will be asked to provide landlord and personal references, employment verification and a criminal record check. Once these have been verified by the property manager, a successful applicant will be chosen.
How do I pay my rent?
Rent is due on the 1st of every month and can be paid with electronic funds transfer sent to [email protected], exact cash at the office or a cheque made payable to Kodiak Property Management.
Do you have pet friendly properties?
The availability of pet friendly properties will vary from time to time based on the property owners with active listings. If you’re looking for a pet friendly option, reach out to the Kodiak residential team for availability.
Is rental insurance required?
We strongly recommend all tenants get insurance for their personal belongings in case of a fire or water damage occurrence. This is the only way to protect yourself.
How do I get repairs completed in my unit?
If you find something in need of repair, reach out to the Kodiak office to speak with your property manager. Alternatively, you can fill out the maintenance request form on our website.
How do I give notice when I want to move out?
As per the terms of the Kodiak rental lease tenants are required to give at least 30 days written notice of intent to vacate a unit. The Kodiak team is always willing to discuss special circumstances that may result in a breach of the lease terms. Consult your property manager if you have an immediate need to vacate.
